Contact Us

At NJSEB.SHOP, customer satisfaction and transparency are the pillars of our service. Whether you have a question, concern, suggestion, or just want to say hello, we’re here for you. Our dedicated support team is available to assist with anything from product inquiries to order status updates.

1. Our Customer Service Philosophy

We treat every customer interaction with care, urgency, and respect. Our team is trained to resolve concerns quickly, professionally, and efficiently. You can expect clear communication, timely responses, and a personal touch in every conversation.

If your message is about an order, please include your order number and the email address you used at checkout to speed up the resolution process.

2. Contact Information

Here’s how you can get in touch with us:

📧 Email Support

Our team responds to all emails within 24 hours on business days.
Email: contact@njseb.shop

📞 Phone Support

Call us directly for urgent matters, order updates, or general inquiries.
Phone: +1 (917) 661-2749
Hours: Monday – Friday: 9:00 AM – 6:00 PM (EST)

📍 Mailing Address

Send us physical mail or returns to our warehouse and admin office.
NJSEB.SHOP
2089 East 7th Street
Brooklyn, NY 11223
United States

3. Returns & Exchanges

Before returning an item, please contact us via email or phone. We will guide you through the return process and provide a return authorization number if applicable. Products must be unused, in original packaging, and returned within our specified window (usually 14-30 days).

Please refer to our Terms and Conditions for full details on returns.

4. Wholesale, Business & Media Inquiries

Are you a business or influencer interested in collaborating with NJSEB.SHOP? We’d love to hear from you!

For partnership proposals, use our Partnership Form or email us directly.

5. Need Quick Help? Try Our FAQ

Before reaching out, be sure to check out our Frequently Asked Questions (FAQ) section. Many common queries about shipping times, tracking orders, payment methods, and product availability are already answered there.

6. Social Media & Community Support

Follow us and message us on our social media platforms for quick updates and assistance:

DMs are monitored daily and responded to within business hours.

7. We’re Listening

Every message we receive is reviewed by a real person, not an automated system. Whether you have feedback, a problem to report, or a compliment to share, your voice matters.

Your satisfaction is our success—and we’re committed to making every interaction with NJSEB.SHOP a great one.